Mobily cost problem

by Andi

mobily As mentioned in the article on Internet censorship, I also wanted here in Saudi mobile Internet. That is no problem insofar as you have an Iqama.

The data can also add such option to book a prepaid fare in different data packets. According to my experience in Germany, I decided to go for the 1GB version which is enough slack. A cost of 100 SR / month.

The sign is either an SMS "SUB 1G" to a number or via the hotline, but only asks you to do the same ;)

Also notified promptly and receive the confirmation message about the activation. Short-tested and goes. I would have noticed but can I really did not have enough credit on the card and so I got shortly after the end of the connection also, the next message that the last call costs 3 SAR.
The safe side, call the hotline, which confirmed the credit problem. Since I had charged the meantime, the pay credit could be activated again. So far so good.

The next day used the Internet and a bit short on it again the well known message "your last call cost 3 SAR.
Hotline again. The good Lord and I did not understand us so real, so linguistically. Anyway, he said something about it, he would have created a ticket and the back office would accept the, report, and I should not use the network.
24 hours waiting, no response. In the meantime, I received an SMS from Mobily, but in Arabic. I interpreted this as fix the problem and turned the power back on.

Unfortunately, far from it, at the earliest usage I got the same message after a short time. Meanwhile, who had @ MobilyCIO with me via Twitter reported that I had written what music hotline. flux times at him and was so turned on Mobily1100 referenced.

After some back and forth in terms of customer data exchange, I was called by the service. In conversation, it turned out, that the Internet connections had caused the cost, but an SMS service. I had always received from the SMS number 5268, but nothing I thought. The same would be a service would have the complete on the pages of the provider. How fortunate that I knew nothing about and my explanation to no Arab can not know the company and not know what it is at the service, the service was closed and I will reimburse the fees debited. Amazingly, I can make myself understood easily even with the lady.

And there is even a saying Twitter is useless;) Anyway, I now know that there are also dubious SMS services, and to subscribe to them without doing something about it. And besides, I know that the hotline is tight if Prayer Time is. Well something I should have clearly ;)

Part of the technical work by the way since the beginning of problems and especially faster than in Germany. Since one can thus get over a short-term settlement problem sometimes;)


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One Response to "Mobily cost problem"

  1. Prayer times - cratoo.de GermanyWordPress Added:

    [...] All the shops have to close and the Muslim co-workers retire. Hotlines also can not be achieved. Therefore, all services and shops affected. As this process as many times during the [...]

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