For ten years I am now E-Plus customer and basically never had great difficulties. Now we had some time the problem is that as my included minutes and I had not paid regularly at the end of the month on it. Related was of course a 5 € card partner to my wage to make free telephone calls to each other and thus be able to. Since this can partner card is one discounted Zehnsation deal, so every minute of the call and each SMS costs 10 cents to make it not much else wrong, so we decided to use this variant. Thus we thought it would be difficult behind us ...

I do that now even briefly, otherwise the hardened too much from

• my contract had to be rewritten so that the new treaty to be united with LTEM
• Contract tender form from the shop filled out and faxed after email has been rejected
• was informed by letter that now missing persons and debit card
• how this can be discussed with the copy shop and / or fax
• again informed by letter that these documents were illegible
• Hotline asked whether it by mail
• Yeah but please pdf <- but why now? No matter ...
• Pdf and mail with pictures to go separately to ensure
• The day after, when seized of status Hotline: yes see the mail, but the attachments can only see the other department? => Wait
• re letter illegible
• on the hotline something crazy. Yes see the mail and the attachment is also fine. Again forwarded. Who could not do that work would have tomatoes on the eyes ...
• Hours later, online access is no longer
• newly created agreement is me => first success
• The day after, called Shop. Other advisors, but he takes care of combining the two contracts
• Afternoon, no obvious change in the online system, but no access to invoice data as only more user agreement
• => Hotline: but still all right. To manage both contracts a master key is necessary, I could get over my personal data. " How good was that I said earlier .... pfff
• the first time on the phone back and forth several times and it landed on the mailbox
• which in turn appears as a cost on the invoice
• again in the shop: No, that should not happen. The number is indeed free. Clarified that with the hotline
• Hmm Sorry but, hotline has confirmed this, even if they personally find incomprehensible
• 5 Euro credit and Comfort mailbox disabled
• Next had an eye on the online invoice. All calls will be charged on the bill ... => Hotline
• This is normal. The system can not distinguish whether it was a free number, so first of all would all calculated
• If I could forget it Cost Control in fact for my purpose, everything must add up to me or yourself: Yes, looks like

Who assured me that shop at the beginning of the Odyssey, I would not do anything except to fill a form and send this so I need hardly mention ... but now it times over and I hope to see the bills really from what I am expecting.